F.A.Qs

How can I be sure shopping online with you is safe?

At clever-craft.com we take your security very seriously so that you can shop with confidence and the knowledge that your name, address, credit card details and other information are held safely. Any sensitive data (including personal data and payment information) you send to us from your computer is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer.) This process scrambles any sensitive data you transmit to us, preventing it from being intercepted during transmission. When you sign into the Checkout you enter a secure part of our website. You will see a closed padlock or unbroken key icon in the bottom right hand corner of your screen; this confirms that information you submit will be transferred in a secure format. Our online merchant system is provided and maintained by HSBC.

How do you come up with your prices?

Through our experiences from working as Beaver leaders we understand the need to make cost effective purchases at all times.  Over the years we have felt that we would waste money through buying craft materials that we did not use. We now feel that the clever craft activity packs save our groups a lot of time and money as all the materials brought are used.

How do I check if a product is available?

There is no need to check if a product is available as any product that is temporarily out of stock will be indicated as so on the online shop for your convenience.

Do you give discount to students/charity/craft groups/bulk orders?

We aim to provide customers with our best products at our best prices at all times. Therefore to be fair to all our customers our price is the same for everyone and as such we do not offer any discount on our products.

Do I receive a confirmation once I have placed an order?

Upon completion of your order you will receive an automatic email confirming your order. It will state the products, costs (including VAT), delivery charge and details. Please check this carefully. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

I have a suggestion regarding your website / products / service, to whom should I send it?

If you have a query / suggestion regarding a product, our website or our service please email or call us regarding the issue. Are contact details are available on the ‘Contact Us’ page on the website. Where appropriate we reply and make any necessary changes as soon as possible.